Remote QA Team Lead: Coach, Improve & Deliver Quality

SupportNinja; Philippines; On-site; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Competitive compensation

Company-provided equipment

Retirement savings program

Life insurance coverage

HMO from day one

Dependent coverage

Job summary

SupportNinja is seeking a Team Leader, Quality to supervise a team of Quality Analysts and oversee transaction monitoring, audits, and performance feedback to ensure client goals are met. This role coaches analysts, drives process improvements, and liaises between Quality, Operations, and clients.

The position supports remote work with company-provided equipment and opportunities to impact outsourced service quality across client engagements.

Qualifications

• Bachelor’s degree in Business or related field.
• 1–2 years of experience on a Quality Assurance team in outsourced services.
• Strong leadership, analytical, and communication skills.

Responsibilities

• Supervise a team of Quality Analysts and oversee transaction monitoring.
• Conduct regular QA audits, provide feedback, and drive process improvements.
• Collaborate with Operations and clients to resolve issues and meet client goals.

Skills

Team leadership

Quality Assurance

Data analysis

Coaching

Communication

Process improvement

Education

Bachelor’s degree in Business or related field

Tools

Dashboard creation

Lean Six Sigma

COPC framework

Job description

SupportNinja is seeking a Team Leader, Quality to supervise a team of Quality Analysts and oversee transaction monitoring, audits, and performance feedback to ensure client goals are met. This role coaches analysts, drives process improvements, and liaises between Quality, Operations, and clients.

The position supports remote work with company-provided equipment and opportunities to impact outsourced service quality across client engagements.