Remote RTO Student Admin Specialist

PeoplePartners; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Great Place to Work certified

Remote work (from Philippines)

HMO on Day 1

13th Month Pay

Monthly Gift Voucher

Flexible work arrangements

Company-provided equipment

21 Leave Credits Annually

Job summary

PeoplePartners is seeking an AU RTO Student Administration Officer (WFH) to manage enrolments, student records, and compliance for Australian clients from a remote setup.

The role requires at least 2 years in student administration, hands-on experience with aXcelerate SMS, and proficiency in SMS/LMS, with strong communication and organisational skills to support onboarding, fee administration, and ASQA compliance.

Qualifications

• Minimum of 2 years' experience in student administration or a similar administrative role.
• Hands-on experience using aXcelerate Student Management System (essential).
• Experience using SMS and/or LMS.
• Experience processing student enrollments and admissions.
• Knowledge of Australian RTO student administration processes.
• Experience maintaining compliant student records and documentation.
• Experience supporting students onboarding and course administration.
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational skills and high attention to detail.
• Strong customer service skills with confidence communicating via phone, email, and online platforms.

Responsibilities

• Process student enrollments, admissions, and onboarding activities.
• Maintain accurate student records in SMS and LMS.
• Verify student eligibility, including USI, AVETMISS, funding, and VSL requirements.
• Process student requests, including deferrals, extensions, withdrawals, and study load changes.
• Monitor student progression and manage unit enrollments.
• Record student outcomes and process course completions.
• Issue Statements of Attainment and Qualifications.
• Maintain compliant student records in accordance with ASQA and regulatory requirements.
• Support apprenticeship and traineeship administration where applicable.
• Administer fee payments, payment plans, subsidies, and loan programs.
• Respond to student enquiries via phone, email, and online platforms.
• Provide administrative support to students, trainers, and internal stakeholders.
• Complete tasks in accordance with documented workflows and service level expectations.

Job description

PeoplePartners is seeking an AU RTO Student Administration Officer (WFH) to manage enrolments, student records, and compliance for Australian clients from a remote setup.

The role requires at least 2 years in student administration, hands-on experience with aXcelerate SMS, and proficiency in SMS/LMS, with strong communication and organisational skills to support onboarding, fee administration, and ASQA compliance.