Remote Renewals Ops Analyst - Data-Driven Growth

Emapta Global; Metro Manila; On-site; PHP 720,000 - 1,100,000; Full time

Benefits offered by this job

HMO coverage for you and dependents

Permanent WFH arrangement

Night differential pay

Salary Advance Program

Upskilling via Emapta Academy

Office gym access (Ortigas/Makati)

Job summary

Emapta Philippines is seeking a Renewal Ops Analyst to transform operational data into actionable insights that strengthen customer retention and drive growth. The role focuses on scalable renewal operations, performance reporting, and cross-functional collaboration across Sales, Finance, and Enterprise applications to deliver faster, smarter decisions.

The ideal candidate has 3–5 years of data analysis or renewals operations experience, strong Salesforce and Excel skills, and familiarity with

Qualifications

• 3 to 5 years of experience in data analysis, sales operations, renewals operations, or related field.
• Strong analytical skills with experience querying, manipulating, and interpreting data across multiple systems.
• Hands-on experience with Salesforce and Microsoft Office, particularly Excel and formula-based workflows.
• Experience with Snowflake or a comparable cloud data warehouse environment (preferred).
• Familiarity with email engagement platforms such as SalesLoft or Outreach (preferred).
• Exposure to Salesforce CPQ or similar quoting and pricing tools (preferred).
• Demonstrate strong attention to data quality by identifying root causes and driving upstream resolutions.
• Thrive in ambiguous environments, quickly learn new business processes, and adapt to changing priorities.
• Collaborate effectively across cross-functional teams and influence outcomes without direct authority.
• Demonstrate a passion for mission-driven work and supporting organizations in the social good sector.

Responsibilities

• Manage the end-to-end renewal campaign process, including data categorization, sales engagement administration, and campaign execution.
• Design and execute A/B tests for renewal outreach campaigns, analyze performance metrics, and recommend optimization strategies.
• Coordinate renewal email communications with in-app Pendo notifications to deliver a consistent customer experience across channels.
• Identify data quality issues and partner with upstream teams to drive root cause resolution.
• Produce renewal reports and analytics to provide visibility into pipeline health, at-risk accounts, and campaign performance.
• Build and maintain dashboards that deliver actionable insights and enhance reporting capabilities.
• Conduct proactive six-month look-ahead analyses to identify contact gaps and support timely account updates.
• Query and manipulate data across Salesforce, Snowflake, and Microsoft Office to support reporting and business analysis.
• Partner with the Order Desk, Finance, and Enterprise Applications teams to resolve escalations and keep renewal timelines on track.
• Collaborate with the Renewals leadership team to enhance dashboards, prioritize improvements, and strengthen data visualizations.
• Support CPQ documentation and approval workflows to improve understanding of renewal data structures and streamline approval processes.
• Identify automation opportunities across renewal workflows and develop scalable solutions.
• Lead process improvement initiatives that reduce manual effort and improve operational efficiency.
• Evaluate current workflows using process improvement methodologies and prioritize high-impact improvements.

Skills

Data analysis

Sales operations

Salesforce

Excel

Snowflake

SalesLoft/Outreach

Sales CPQ

Cross-functional collaboration

Problem solving

Tools

Pendo

SQL

Job description

Emapta Philippines is seeking a Renewal Ops Analyst to transform operational data into actionable insights that strengthen customer retention and drive growth. The role focuses on scalable renewal operations, performance reporting, and cross-functional collaboration across Sales, Finance, and Enterprise applications to deliver faster, smarter decisions.

The ideal candidate has 3–5 years of data analysis or renewals operations experience, strong Salesforce and Excel skills, and familiarity with