IT Help Desk Specialist

KMC Solutions; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

KMC Solutions is seeking a Help Desk / IT Support professional to provide frontline technical assistance and IT infrastructure support. You will investigate, diagnose, and resolve incidents, log details, and escalate when needed.

The role requires strong English communication, ability to work under pressure, and willingness to work shifting hours including nights, weekends, and holidays.

Qualifications

• Bachelor's/College degree in Computer Science/IT or equivalent.
• Experience in a help desk or IT support role is preferred.
• Strong written and spoken English communication.

Responsibilities

• Provides first-line investigation and diagnosis.
• Resolves and closes incidents/service requests per help desk procedures & allocated timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Logs relevant incident/service request details per help desk procedures.
• Communicates with client regarding incident progress.
• Ensures tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs IMAC (Install, Move, Add and Change).
• Local network support and/or assists centralized Network team.

Skills

Interpersonal communication

Customer satisfaction awareness

Technical documentation

Pressure management

Time management

Analytical problem solving

Attention to detail

English communication (verbal &written

Education

Bachelor's/College degree in Computer Science/IT

Tools

MS-Windows

MS-Office & Office 365

Job description

KMC Solutions is seeking a Help Desk / IT Support professional to provide frontline technical assistance and IT infrastructure support. You will investigate, diagnose, and resolve incidents, log details, and escalate when needed.

The role requires strong English communication, ability to work under pressure, and willingness to work shifting hours including nights, weekends, and holidays.