Remote Project Coordinator — Customer Success (MST Hours)

Resolv Global; Philippines; Remote; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Remote work Philippines

Job summary

Resolv Global is hiring a Project Coordinator for a fully remote position in the Philippines. The role requires a highly organized, customer-focused professional to support the implementation of business communication and connectivity solutions.

You will collaborate with customers, vendors, and internal teams to ensure projects are delivered on time and to specification. Strong English communication, time management, and ownership of tasks are essential.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or project coordination.
• Strong English verbal and written communication.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities and own tasks.

Responsibilities

• Manage projects throughout the implementation lifecycle from initial design through successful completion.
• Coordinate project milestones and ensure timelines remain on track.
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps.
• Schedule and coordinate required resources to support project implementation.
• Monitor project progress and proactively identify potential risks, delays, or issues.
• Maintain accurate project documentation and updates within internal systems.
• Utilize reports and dashboards to manage project activities and provisioning tasks.
• Escalate issues appropriately and drive timely resolution.
• Ensure customer expectations are properly managed throughout the project lifecycle.
• Provide exceptional customer service while maintaining accountability for project outcomes.
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail.

Skills

Customer service

Project coordination

Time management

Attention to detail

English communication

Education

High School Diploma

Tools

CRM systems

Ticketing systems

Project management tools

Job description

Resolv Global is hiring a Project Coordinator for a fully remote position in the Philippines. The role requires a highly organized, customer-focused professional to support the implementation of business communication and connectivity solutions.

You will collaborate with customers, vendors, and internal teams to ensure projects are delivered on time and to specification. Strong English communication, time management, and ownership of tasks are essential.