Remote Product Support Engineer (SQL) – Healthcare AI

Hire Overseas; Mimaropa; On-site; PHP 3,743,000 - 5,614,000; Full time

Benefits offered by this job

USD salary paid bi-monthly

Paid Time Off

Holidays

100% remote setup

Job summary

Hire Overseas is hiring a Product Support Engineer for a fast-growing, AI-native healthcare platform. You will diagnose production issues, own incidents end-to-end, and collaborate with clinicians and engineers to resolve problems quickly.

The role emphasizes ownership, fast-moving startup dynamics, and direct engineering collaboration. 100% remote, USD payments bi-weekly, with PTO and holiday observance as per policy.

Qualifications

• Strong technical troubleshooting skills with SQL and production databases.
• Clear written and verbal communication for clinicians and engineers.
• Ownership mentality with urgency to resolve issues quickly.

Responsibilities

• Monitor and triage issues with runbooks and respond within SLAs.
• Diagnose production problems and coordinate with engineering for fixes.
• Onboard users, manage access, and ensure platform usability.
• Document issues and track tasks to prevent open items.

Skills

SQL

Troubleshooting

Communication

Ownership

Slack

Tools

Slack

Linear

HelpScout

Notion

Job description

Hire Overseas is hiring a Product Support Engineer for a fast-growing, AI-native healthcare platform. You will diagnose production issues, own incidents end-to-end, and collaborate with clinicians and engineers to resolve problems quickly.

The role emphasizes ownership, fast-moving startup dynamics, and direct engineering collaboration. 100% remote, USD payments bi-weekly, with PTO and holiday observance as per policy.