Remote PM/BA: Elevate Enterprise Projects & Analytics

TTEC; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

TTEC Digital in the Philippines is seeking a versatile Project Manager / Business Analyst to drive technology initiatives across IT, Finance, Operations, and Compliance, moving ideas from intake through requirements, delivery, adoption, and continuous improvement.

This role partners across IT, Finance, Operations, Compliance, and business teams to move ideas from intake through requirements, delivery, adoption, and continuous improvement.

Qualifications

• 5+ years of combined project management and business analysis experience.
• Demonstrated experience leading cross-functional initiatives with senior stakeholders.
• Hands-on experience with change management and release coordination, including working with software vendors.
• Experience producing requirements, process documentation, and audit-support materials.
• Excellent written and verbal communication, organization, and follow-through.

Responsibilities

• Platform program ownership – Lead technology initiatives across enterprise applications, analytics/reporting, integrations, custom apps, and PSA; manage scope, schedule, risks, dependencies, and stakeholder alignment.
• Governance facilitation – Plan and facilitate governance forums, including agendas, materials, decisions, and action tracking.
• Status reporting – Produce clear status updates, executive summaries, recaps, and follow-ups that keep stakeholders aligned.
• Risk & issue management – Identify, log, elevate, and drive resolution of risks and issues; coordinate mitigation across teams and vendors.
• Requirements & process analysis – Elicit, document, and validate business and functional requirements; map current- and future-state processes and identify gaps and improvement opportunities.
• Solution support – Partner with technical teams on solution design, enhancements, testing, rollout, and adoption across workflows, data/reporting, integrations, automation, and custom apps.
• Documentation & enablement – Author and maintain process documentation, job aids, and training materials; run training sessions and office hours to drive adoption.
• Audit, Compliance & Controls – Support ITGC documentation, control narratives and matrices; coordinate auditor walkthroughs and respond to requests.

Skills

Project Management

Business Analysis

Stakeholder Management

Change Management

Release Coordination

Audit & Compliance

Education

Tools

Planview PSA

ChangePoint

Job description

TTEC Digital in the Philippines is seeking a versatile Project Manager / Business Analyst to drive technology initiatives across IT, Finance, Operations, and Compliance, moving ideas from intake through requirements, delivery, adoption, and continuous improvement.

This role partners across IT, Finance, Operations, Compliance, and business teams to move ideas from intake through requirements, delivery, adoption, and continuous improvement.