Remote Player Support Agent – Community Champion

TransPerfect; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

TransPerfect Gaming, a global team of gamers, is seeking a Player Support Agent to assist hundreds of game developers and publishers worldwide. The role involves handling community requests, learning games, and maintaining high levels of player satisfaction in a fast-paced environment.

You will join a diverse team of over 1,000 in-house agents and support initiatives across social media, ticketing, and reporting.

Qualifications

• Native or professional level English with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media (Reddit, Facebook, X, Discord).

Responsibilities

• Processing calls for help from the community.
• Familiarize with the games supported to resolve issues.
• Stay updated with workflow, policies, and gameplay changes.
• Use ticketing and social media platforms effectively.
• Proactively find solutions to day-to-day issues.
• Assist with reporting by tracking data.
• Support managers with ad-hoc tasks.
• Reach KPIs like Productivity, Quality and Player Satisfaction.
• Enforce community rules and treat players fairly.
• Report issues or trends identified in-game.

Skills

English proficiency

Interpersonal skills

Organizational skills

Multitasking

Gaming social media awareness

Tools

Google Workspace

Job description

TransPerfect Gaming, a global team of gamers, is seeking a Player Support Agent to assist hundreds of game developers and publishers worldwide. The role involves handling community requests, learning games, and maintaining high levels of player satisfaction in a fast-paced environment.

You will join a diverse team of over 1,000 in-house agents and support initiatives across social media, ticketing, and reporting.