Remote Patient Experience Specialist

Visa Hunt; Philippines; On-site; PHP 2,257,000 - 3,762,000; Full time

Benefits offered by this job

Fully remote

Job summary

Carda Health is seeking a dedicated Member Experience Specialist to guide patients from enrollment through their first clinical session in a fully remote role. You will coordinate telehealth appointments, troubleshoot tech, document interactions in Salesforce, and collaborate with clinical and operations teams to ensure a seamless patient journey.

Experience in healthcare support and strong communication are essential.

Qualifications

• 1–3 years in healthcare support or patient-facing role.
• Strong communication skills, especially with older adults.
• Comfortable with technology and quick to learn new software.

Responsibilities

• Guide patients from enrollment through their first clinical session.
• Coordinate appointments and troubleshoot technology issues.
• Document patient interactions in Salesforce and related systems.
• Collaborate with clinical, growth, and operations teams to improve workflows.

Skills

Healthcare support

Telehealth

Customer service

Empathy

Tools

Salesforce

EHR/CRM

Job description

Carda Health is seeking a dedicated Member Experience Specialist to guide patients from enrollment through their first clinical session in a fully remote role. You will coordinate telehealth appointments, troubleshoot tech, document interactions in Salesforce, and collaborate with clinical and operations teams to ensure a seamless patient journey.

Experience in healthcare support and strong communication are essential.