Remote Operations Support Specialist

Outsourced; Metro Manila; Remote; PHP 350,000 - 550,000; Full time

Job summary

Outsourced.ph is seeking an Operations Support Specialist for a forward-looking European client. You will provide cross-functional operational support across multiple functions, helping ensure smooth service delivery and high guest experience.

This foundation-level role offers remote work with occasional travel to our Rome HQ for training and meetings, enabling you to build broad operational knowledge while supporting day-to-day activities.

Qualifications

• Experience in administrative, operations, customer service, logistics, hospitality, travel or similar environment.
• Excellent organisational skills and attention to detail.
• Strong English written and verbal communication.

Responsibilities

• Provide cross-functional operational support across the Operations department.
• Support Fulfillment and Inventory processes and maintain accuracy.
• Assist with recurring operational workflows and ensure timely completion.
• Support audits and ensure data accuracy.
• Identify operational issues and elevate them for resolution.
• Collaborate with Operations, Product and other functions.
• Document processes, SOPs and continuous improvement initiatives.
• Maintain accurate records and ensure compliance with processes.
• Communicate professionally with stakeholders.
• Adapt to changing priorities across teams.

Skills

Organisational skills

English communication

Multitasking

Remote work mindset

Teamwork

Proactive learning

Education

Degree in Tourism/Hospitality/Operations or related

Tools

Google Workspace

Slack

Zendesk

Job description

Outsourced.ph is seeking an Operations Support Specialist for a forward-looking European client. You will provide cross-functional operational support across multiple functions, helping ensure smooth service delivery and high guest experience.

This foundation-level role offers remote work with occasional travel to our Rome HQ for training and meetings, enabling you to build broad operational knowledge while supporting day-to-day activities.