Remote NOC Engineer — AI-Driven Network Ops

8x8inc; Philippines; Remote; PHP 520,000 - 780,000; Full time

Benefits offered by this job

Fully remote

Job summary

8x8 is seeking a NOC Engineer based in the Philippines to join the Network Operations Center, ensuring reliability and uptime for services. You will monitor systems, manage incidents, and document runbooks in a fully remote setup with US evening-to-overnight coverage.

The ideal candidate has a strong networking background, Linux experience, and comfort with AI tools used for triage and analysis. Excellent English communication is essential.

Qualifications

• Bachelor's degree and a minimum of 2 years of related experience, or equivalent work experience.
• Working knowledge of NOC fundamentals: network protocols, monitoring and alerting platforms, incident lifecycle, and escalation hygiene.
• Strong background and understanding of networking and voice protocols (TCP/IP, SIP, RTP, DNS, SNMP).
• Experience with a VoIP platform and familiarity with the SIP protocol.
• Mixed networking and sysadmin experience, with exposure to infrastructure and application monitoring/alerting tools.
• Proven experience in a Linux-based environment.
• Demonstrated proficiency in troubleshooting, analyzing, and problem-solving.
• Good process and documentation background.
• Experience working in a 24x7x365 environment.
• Familiarity with AI assistants (chat, summarization, log analysis) and comfort incorporating them into daily work.
• Excellent written and spoken English communication skills.

Responsibilities

• Monitor systems and networks to ensure service reliability.
• Manage incidents and perform rapid triage and resolution.
• Record trouble tickets and coordinate escalation.
• Maintain runbooks and knowledge bases for AI-assisted workflows.
• Provide 3rd-level support for technical problems escalated from 2nd-level Customer Support.
• Work in a 24x7x365 NOC with US time coverage, staying within Philippine daytime hours.
• Use AI tools for alert triage, log correlation, and runbook lookup; validate AI outputs against raw data.

Skills

NOC fundamentals

Networking

VoIP

Linux

Scripting

AI tools

English communication

Education

Bachelor's degree

Tools

SIP protocol

Monitoring tools

Log analysis

Job description

8x8 is seeking a NOC Engineer based in the Philippines to join the Network Operations Center, ensuring reliability and uptime for services. You will monitor systems, manage incidents, and document runbooks in a fully remote setup with US evening-to-overnight coverage.

The ideal candidate has a strong networking background, Linux experience, and comfort with AI tools used for triage and analysis. Excellent English communication is essential.