Remote Night-Shift Patient Access Specialist

Neolytix; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Remote work (WFH)

Job summary

Neolytix is seeking a dedicated Healthcare Authorization Specialist to join our remote, full-time team. You will submit authorizations, validate documents, and manage payer follow-ups while maintaining HIPAA standards.

Working on a fixed night shift (9PM-6AM PHT), you will handle inbound calls, explain billing details, and keep multi-queue workloads organized with careful data entry and audit-ready records.

Responsibilities

• Submit authorization requests through payer portals and other approved channels, and track them through to resolution
• Collect and validate clinical documentation and patient information needed to support each request
• Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks
• Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look
• Navigate the systems that keep care moving
• Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments
• Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready
• Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification
• Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request
• Keep the queue under control
• Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness
• Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation
• Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training

Job description

Neolytix is seeking a dedicated Healthcare Authorization Specialist to join our remote, full-time team. You will submit authorizations, validate documents, and manage payer follow-ups while maintaining HIPAA standards.

Working on a fixed night shift (9PM-6AM PHT), you will handle inbound calls, explain billing details, and keep multi-queue workloads organized with careful data entry and audit-ready records.