Senior MSP Technical Support Specialist

RemoteVA; Central Visayas; On-site; PHP 446,000 - 725,000; Full time

Job summary

RemoteVA is seeking a Level 3 Technical Support Specialist to serve as the highest escalation point for complex IT issues. You will provide advanced troubleshooting, oversee RMM tools, and ensure SLA compliance in an MSP environment.

The role requires 3–5 years of experience, proficiency with PSA platforms (ConnectWise, Autotask), and strong communication skills for stakeholders at all levels.

Qualifications

• Bachelor's degree in IT or related field preferred.
• 3–5 years of experience in technical support, systems administration, or MSP environments.
• Proficiency with PSA tools and RMM platforms.
• Strong troubleshooting across hardware, software, and networks.
• Experience with backups, antivirus, and endpoint security.
• Excellent organizational and multitasking abilities.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Provide advanced end-user desktop support and resolve escalated issues.
• Assist with backups, antivirus management, and endpoint security.
• Oversee RMM tools to ensure system health and proactive maintenance.
• Perform ticket dispatching and PSA workflow prioritization.
• Collaborate with Level 1 and 2 teams for timely resolutions.
• Document troubleshooting steps and resolutions for knowledge base.
• Ensure IT policies and SLAs are followed.
• Support integration and optimization of ITSM tools.

Skills

Advanced troubleshooting

Strong communication

Organizational skills

Problem solving

ITSM processes

Endpoint security

Education

Bachelor's degree in IT or related field

Tools

ConnectWise

Autotask

Job description

RemoteVA is seeking a Level 3 Technical Support Specialist to serve as the highest escalation point for complex IT issues. You will provide advanced troubleshooting, oversee RMM tools, and ensure SLA compliance in an MSP environment.

The role requires 3–5 years of experience, proficiency with PSA platforms (ConnectWise, Autotask), and strong communication skills for stakeholders at all levels.