Remote Mortgage Client Services Lead (Contractor)

Hunt St Pty Ltd; Philippines; On-site; PHP 1,004,000 - 1,339,000; Full time

Job summary

Hunt St Pty Ltd in the Philippines is seeking an experienced Broker Assistant / Mortgage Sales Coordinator for a fully remote independent contractor engagement with an Australian mortgage brokerage.

The role focuses on engaging with clients, managing loan pipelines, and driving mortgage applications to submission, requiring 5+ years in an Australian brokerage, strong English communication, and proficiency with Broker Engine.

Qualifications

• Minimum 5 years of experience in an Australian mortgage brokerage, preferably in a sales-focused environment.
• Strong experience using Broker Engine.
• Proven experience in broker support, sales, mortgage processing, loan coordination, or client relationship management.
• Excellent verbal and written English communication skills.
• Strong phone presence with the ability to build rapport and influence outcomes.
• Ability to manage multiple active files and competing priorities.
• High attention to detail with a strong customer service focus.
• Ability to work independently with minimal supervision.

Responsibilities

• Proactively contact prospective and existing clients to obtain outstanding loan documentation.
• Follow up with borrowers via phone, email, and SMS to ensure applications continue progressing.
• Build relationships with clients and guide them through the mortgage application process.
• Confidently communicate with self-employed borrowers and clients with complex lending scenarios.
• Monitor and manage active loan pipelines to identify and resolve bottlenecks.
• Maintain regular communication with clients regarding application status and outstanding requirements.
• Prepare and send professional, concise, and accurate client correspondence.
• Update and maintain client records within Broker Engine and other brokerage systems.
• Support brokers by ensuring files are complete and ready for submission.
• Coordinate with lenders, brokers, and the credit team throughout the loan process.

Skills

Mortgage sales

Broker Engine

Client relationships

English communication

Independent contractor

Tools

Broker Engine

Job description

Hunt St Pty Ltd in the Philippines is seeking an experienced Broker Assistant / Mortgage Sales Coordinator for a fully remote independent contractor engagement with an Australian mortgage brokerage.

The role focuses on engaging with clients, managing loan pipelines, and driving mortgage applications to submission, requiring 5+ years in an Australian brokerage, strong English communication, and proficiency with Broker Engine.