Mortgage Assistant

Remomo Global Talent Solutions; Philippines; Remote; PHP 800,000 - 1,029,000; Full time

Job summary

Remomo Global Talent Solutions is seeking a Mortgage Administrator & Quality Control Specialist to support a U.S.-based mortgage lending team. The role focuses on answering routine borrower questions, tracking loan documentation, and ensuring data accuracy in the loan system. This remote, full-time position follows U.S.

business hours. Candidates should have strong English communication, meticulous data entry skills, and familiarity with document management tools.

Qualifications

• Prior customer service and administrative support in financial services preferred.
• Excellent written and spoken English with professional US-facing communication.
• Attention to detail, organized, accurate data entry.
• Experience using tracking software or CRMs to monitor records.
• Able to follow checklists and escalate issues as needed.
• Availability to work Monday–Friday, 8 hours aligned with US business hours.

Responsibilities

• Answer borrower questions by email and phone per templates.
• Track inquiries, follow-ups, and outcomes in internal systems.
• Verify loan documents, flag missing items, ensure data accuracy.
• Prepare loan documents and route to US team for final review.

Skills

Customer service

Data entry

Documentation tracking

English proficiency

CRM usage

Microsoft Office

Tools

CRM software

Document management tools

RingCentral

Microsoft Office

Job description

Mortgage Administrator & Quality Control Specialist

Remote | Full-Time | U.S. Business Hours

Compensation: $1,120–$1,440 USD/month (flat monthly rate;

equivalent to $7–$9/hour based on 160 hours, depending on experience)

About the Role

Remomo is seeking a highly organized, detail-oriented administrator to support a U.S.-based mortgage lending team. The

primary focus is answering routine borrower questions, tracking required loan documentation, and checking that information in

the loan system is complete and accurate. Mortgage industry exposure is preferred, but strong customer service,

administrative, and quality control experience are equally important.

Key Responsibilities

Customer Service & Borrower Support

• Respond to common borrower questions by email and phone, including payment inquiries, extension requests, and account updates.
• Use approved procedures and response templates for recurring questions; escal complex or unusual issues to the U.S. team.
• Track inquiries, follow-ups, and outcomes clearly in internal systems.

Document Tracking & Data Quality Control

• Track required loan documents, confirm receipt, and flag missing or incomplete items.
• Review loan records against source documents using checklists; confirm information such as borrower details, financial fields, and credit-report/FICO data is entered correctly.
• Identify discrepancies, maintain organized digital records, and escal

Loan Document Preparation

• Generate loan documents using the company’s internal system after completing the required checks.
• Perform an initial accuracy review and route documents to the U.S. team for final review and approval.

Required Qualifications

• Prior customer service and administrative support experience, ideally in a documentation-heavy or financial-services environment.
• Excellent written and spoken English, including professional phone and email communication with U.S. customers.
• Exceptional attention to detail, strong organization, accurate data entry, and reliable follow-through.
• Experience using tracking software, CRMs, document management tools, or other systems to monitor records and perform accuracy checks.
• Ability to follow checklists, learn new software, handle repetitive requests consistently, and recognize when an issue needs escalation.
• Availability to work Monday–Friday, eight hours daily, aligned with U.S. business hours

Preferred Qualifications

• Experience in a U.S. mortgage company, loan servicing, loan processing, lending operations, or related financial services, including administrative roles.
• Familiarity with mortgage terminology, loan documentation, loan management or origination systems, and quality control workflows.
• Experience with Microsoft Office, RingCentral or similar phone tools, and approved AI-assisted templates or productivity tools.

Training & Growth

The U.S.-based team will provide training through screen-sharing, recorded walkthroughs, and documented processes. Strong performers may take on broader responsibilities, help train others, and grow into future team leadership opportunities.