Remote Medical Records Retrieval Specialist - US Hours

Pearl; Philippines; Remote; PHP 2,500,000 - 4,375,000; Full time

Benefits offered by this job

Remote Work

Competitive Salary

Performance Bonus

Team Incentives

Generous PTO

Health Coverage for PH-based talents

Direct Mentorship

Learning & Development

Global Networking

Job summary

Pearl works with top startups in the US and EU to connect candidates with roles that challenge and grow them. The Medical Records Retrieval Specialist role is fully remote and independent contractor, full-time, with a US time zone schedule (9:00 AM – 5:00 PM CST).

You will handle the lifecycle of medical records requests with accuracy and speed. You will research providers, create and review ROI forms, and coordinate workflow while escalating edge cases with law firm case managers.

Qualifications

• Prior experience requesting medical or health records from providers on behalf of law firms.
• Exceptional attention to detail with strong compliance and accuracy standards.
• Proficiency in PDF editing, merging, and form correction.
• Strong written and verbal English communication skills.
• Proactive, problem-solving mindset with comfort handling incomplete or ambiguous inputs.

Responsibilities

• Identify all medical providers involved in a client’s treatment beyond the initially submitted facility.
• Research billing providers and related entities using provider portals, historical requests, and direct outreach.
• Accurately document and add all identified providers into internal admin systems.
• Review incoming Release of Information (ROI) forms and correct missing or incorrect information.
• Create clean, accurate base forms prior to generating submission packets.
• Perform detailed QA checks to ensure provider-specific compliance and completeness.
• Assign requests to appropriate records team members based on workload and utilization.
• Ensure smooth handoff to downstream teams with clear and complete documentation.
• Identify non-standard provider requirements and elevate issues appropriately.
• Resolve conflicting or missing information through coordination with law firm case managers and internal teams.

Skills

Attention to detail

English communication

PDF editing

Problem-solving

Tools

Adobe Acrobat

PDF editing tools

Email

Internal messaging tools

Internal admin systems

Job description

Pearl works with top startups in the US and EU to connect candidates with roles that challenge and grow them. The Medical Records Retrieval Specialist role is fully remote and independent contractor, full-time, with a US time zone schedule (9:00 AM – 5:00 PM CST).

You will handle the lifecycle of medical records requests with accuracy and speed. You will research providers, create and review ROI forms, and coordinate workflow while escalating edge cases with law firm case managers.