Remote Medical Records Coordinator for Mental Health (HIPAA)

Health Haven Llc; Philippines; Remote; PHP 391,000 - 614,000; Full time

Job summary

Health Haven Llc is seeking a detail-oriented Medical Records Coordinator to support remote healthcare administration in the Philippines. You will manage requests for patient records, ensure ROI documentation is complete, and maintain precise records while upholding HIPAA standards.

You will work with hospitals, insurers, and attorneys to process and track records, upload documents to EMR/EHR systems, and generate performance reports.

Qualifications

• Experience in medical records, health information management, or healthcare administration.
• Familiarity with medical records requests and ROI workflows.
• Understanding of HIPAA, patient confidentiality, and PHI handling.
• Strong attention to detail and ability to identify incomplete or inaccurate documentation.
• Ability to manage multiple requests and deadlines in a remote environment.
• Proficient in EMR/EHR systems and related healthcare software.

Responsibilities

• Receive, review, process, and track requests for patient medical records.
• Review ROI requests for completeness and obtain required documentation before release.
• Gather records from EMR/EHR and ensure information is complete before release.
• Assist with insurance company requests while maintaining audit trails and accuracy.
• Communicate professionally with patients and third parties regarding status and procedures.
• Coordinate with hospitals, providers, attorneys, and other parties for record requests.
• Maintain a log of requests, follow up on outstanding items, and report activity as needed.
• Upload, scan, and organize documents within patient charts and systems.
• Review incoming records and route to correct chart or department.
• Monitor faxes and route documents to the appropriate team.
• Maintain documentation of requests, completion dates, and metrics; provide reports as requested.
• Protect patient information and adhere to HIPAA and confidentiality policies.
• Collaborate with healthcare teams when additional information is needed.
• Other duties as assigned.

Skills

Medical records management

HIPAA knowledge

English communication

Time management

Remote work discipline

EMR/EHR experience

Documentation accuracy

Vendor and patient communication

Tools

Practice Fusion

RingCentral

Job description

Health Haven Llc is seeking a detail-oriented Medical Records Coordinator to support remote healthcare administration in the Philippines. You will manage requests for patient records, ensure ROI documentation is complete, and maintain precise records while upholding HIPAA standards.

You will work with hospitals, insurers, and attorneys to process and track records, upload documents to EMR/EHR systems, and generate performance reports.