Medical Records Specialist

PsychPlus; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

PsychPlus is seeking a meticulous Medical Records Specialist to manage, review, and maintain patient records for our U.S.-based operations. The role emphasizes documentation integrity, timely processing, and strict regulatory compliance, within an on-site setting in the Philippines and aligned to U.S. business hours.

The position requires 1–2 years in medical records, experience with EMR/EHR systems, and strong attention to detail, English proficiency, and organizational skills.

Qualifications

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 1–2 years of experience in medical records or health information management.
• Familiarity with EMR/EHR systems and electronic document management.

Responsibilities

• Review, organize, and maintain patient medical records in EMR/EHR systems.
• Ensure accuracy, completeness, and proper formatting of clinical documentation.
• Upload, index, and reconcile internal and external medical records.
• Process medical record requests and ROI in compliance with policy.
• Identify missing or inconsistent documentation and follow up.
• Coordinate with providers and facilities to resolve gaps.
• Maintain HIPAA compliance and data privacy standards.
• Support quality audits and documentation QA initiatives.
• Respond to record inquiries promptly and professionally.
• Assist with data abstraction and administrative tasks as needed.

Skills

Attention to detail

Communication skills

English proficiency

Organizational skills

US business hours readiness

Education

Bachelor’s degree or equivalent

Tools

EMR/EHR systems

Job description

PsychPlus is a digital-first mental health care organization focused on expanding access to high-quality psychiatric and behavioral health services across the United States. We combine technology-enabled workflows with clinical expertise to improve patient outcomes, operational efficiency, and compliance.

Why Join PsychPlus?

At PsychPlus, we operate in a performance-driven, merit-based culture that values accountability, ownership, and continuous improvement. Your work directly supports accurate documentation, regulatory compliance, and high-quality patient care across our healthcare operations.

Job Summary

We are seeking a detail-oriented Medical Records Specialist to support U.S.-based healthcare operations by managing, reviewing, and maintaining accurate patient medical records. This role plays a critical part in ensuring documentation integrity, timely processing of medical records, and compliance with U.S. healthcare regulations.

This is a On-site position based in the Philippines, working U.S. business hours.

Key Responsibilities

• Review, organize, and maintain patient medical records in EMR/EHR systems
• Ensure accuracy, completeness, and proper formatting of clinical documentation
• Upload, index, and reconcile internal and external medical records
• Process medical record requests and releases of information (ROI) in accordance with policy
• Identify and follow up on missing, incomplete, or inconsistent documentation
• Coordinate with providers, internal teams, and external facilities to resolve documentation gaps
• Maintain strict compliance with HIPAA and organizational data privacy standards
• Support quality assurance initiatives and documentation audits
• Respond to record-related inquiries in a timely and professional manner
• Assist with data abstraction, reporting, and administrative tasks as needed

Required Qualifications

• Bachelor’s degree or equivalent relevant professional experience
• 1–2 years of experience in medical records, health information management, or a related healthcare role
• Familiarity with EMR/EHR systems and electronic document management
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills in English
• Ability to work full-time during U.S. business hours
• Reliable internet connection and a professional remote work setup

Preferred Qualifications

• Experience working with U.S. healthcare systems
• Knowledge of HIPAA regulations and medical documentation standards
• Experience with behavioral health or psychiatry documentation
• Prior experience supporting remote or distributed healthcare teams

Work Arrangement

• Location: On-Site (Philippines-Manila)
• Schedule: Full-time 10:30PM to 7:30AM Philippine time

Equal Opportunity Statement

PsychPlus is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications. We are committed to maintaining a workplace free from discrimination and harassment.