Remote Medical Information Nurse Specialist

ProPharma; Makati; Hybrid; PHP 400,000 - 700,000; Full time

Job summary

ProPharma seeks a Medical Information Specialist to join the Medical Information Contact Center. The role handles medical information and safety inquiries for pharmaceutical clients, documenting adverse events and product complaints in compliance with SOPs and regulatory standards.

Ideal candidates hold a nursing degree and strong English communication, with meticulous documentation and the ability to work in a hybrid setup, including after-hours coverage as needed.

Qualifications

• Nursing degree required with relevant clinical knowledge.
• Excellent written and verbal English communication.
• Ability to write clear, accurate medical information responses.

Responsibilities

• Respond to unsolicited medical and safety information requests via phone, email, or letters.
• Provide labeled medical information per regulatory requirements and SOPs.
• Identify, document and report adverse events and product complaints per government regulations.
• Adhere to timelines in SOPs and WPs and use approved responses.
• Assist with writing custom medical information responses using data.
• Log inquiries accurately in the handling system and maintain QA standards.
• Support after-hours coverage on a rotating basis as needed.

Skills

Communication skills

English proficiency

Medical terminology

Documentation accuracy

MS Office & Adobe Acrobat

Education

Nursing degree (RN/BS/BSN)

Tools

Microsoft Office

Adobe Acrobat

Document management system

Job description

ProPharma seeks a Medical Information Specialist to join the Medical Information Contact Center. The role handles medical information and safety inquiries for pharmaceutical clients, documenting adverse events and product complaints in compliance with SOPs and regulatory standards.

Ideal candidates hold a nursing degree and strong English communication, with meticulous documentation and the ability to work in a hybrid setup, including after-hours coverage as needed.