Remote Medical Call Specialist | Patient Care Support

SourceU; Metro Manila; Remote; PHP 1,348,000 - 1,715,000; Full time

Job summary

SourceU is hiring five Medical Call Representatives to join a growing Australian healthcare team. This is a remote role between patients, GPs, and clinical staff; responsibilities include handling escalated patient calls, tracing prescriptions, and coordinating urgent clinical notifications with empathy and professionalism.

The role requires 3–5 years in medical assistance or telehealth calling, excellent spoken and written English, and meticulous documentation in a practice management system.

Qualifications

• 3-5 years of direct experience in medical assistance or medical calling (clinical triage support, medical appointment desk, or telehealth call centre)
• Experience handling sensitive, non-routine patient calls, including prescriptions, test results, and post-procedure concerns
• Understanding of medical terminology and the line between gathering information and giving medical advice
• Strong attention to detail and accurate documentation in a practice management or patient record system
• Good judgement on what is urgent, and confidence escalating to physicians
• Available to work Australian business hours
• Able to stay calm when patients are anxious, in pain, or upset
• Headset and reliable internet connection

Responsibilities

• Handle non-routine inbound patient calls with empathy, professionalism, and composure
• Gather detailed notes on patient symptoms and prescription delays, without giving medical advice
• Make urgent outbound calls to patients and medical clinics about test results and care plans
• Track missing or delayed prescriptions and follow them through until resolved
• Coordinate urgent clinical notifications between patients, GPs, and clinical staff
• Log every call, patient detail, and follow-up flag accurately in the client's practice management system
• Escalate urgent patient requests to treating physicians, following strict clinic protocols
• Keep patient information confidential at all times

Skills

Clear spoken English

Strong written English

Empathy and composure

Attention to detail

Calm under pressure

Reliable internet connection

Quiet workspace

Tools

Practice management system

Job description

SourceU is hiring five Medical Call Representatives to join a growing Australian healthcare team. This is a remote role between patients, GPs, and clinical staff; responsibilities include handling escalated patient calls, tracing prescriptions, and coordinating urgent clinical notifications with empathy and professionalism.

The role requires 3–5 years in medical assistance or telehealth calling, excellent spoken and written English, and meticulous documentation in a practice management system.