Medical Call Representative | AU Client (Dayshift) | Remote

SourceU; Metro Manila; Remoto; PHP 1.348.000 - 1.715.000; Tempo pieno

Descrizione del lavoro

SourceU is hiring five Medical Call Representatives to join a growing Australian healthcare team. This is a remote role between patients, GPs, and clinical staff; responsibilities include handling escalated patient calls, tracing prescriptions, and coordinating urgent clinical notifications with empathy and professionalism.

The role requires 3–5 years in medical assistance or telehealth calling, excellent spoken and written English, and meticulous documentation in a practice management system.

Competenze

• 3-5 years of direct experience in medical assistance or medical calling (clinical triage support, medical appointment desk, or telehealth call centre)
• Experience handling sensitive, non-routine patient calls, including prescriptions, test results, and post-procedure concerns
• Understanding of medical terminology and the line between gathering information and giving medical advice
• Strong attention to detail and accurate documentation in a practice management or patient record system
• Good judgement on what is urgent, and confidence escalating to physicians
• Available to work Australian business hours
• Able to stay calm when patients are anxious, in pain, or upset
• Headset and reliable internet connection

Mansioni

• Handle non-routine inbound patient calls with empathy, professionalism, and composure
• Gather detailed notes on patient symptoms and prescription delays, without giving medical advice
• Make urgent outbound calls to patients and medical clinics about test results and care plans
• Track missing or delayed prescriptions and follow them through until resolved
• Coordinate urgent clinical notifications between patients, GPs, and clinical staff
• Log every call, patient detail, and follow-up flag accurately in the client's practice management system
• Escalate urgent patient requests to treating physicians, following strict clinic protocols
• Keep patient information confidential at all times

Conoscenze

Clear spoken English

Strong written English

Empathy and composure

Attention to detail

Calm under pressure

Reliable internet connection

Quiet workspace

Strumenti

Practice management system

Descrizione del lavoro

Medical Call Representative | AU Client (Dayshift) | Remote

About the Role

We're hiring five Medical Call Representatives to join a growing Australian healthcare team. This is a remote role and a key link between patients, general practitioners, and clinical staff. It is not high-volume appointment booking. You'll handle escalated patient calls, chase missing prescriptions, take reports of post-procedure discomfort, and coordinate urgent clinical notifications, all with empathy and a steady head.

Key Responsibilities

Handle non-routine inbound patient calls with empathy, professionalism, and composure

Gather detailed notes on patient symptoms and prescription delays, without giving medical advice

Make urgent outbound calls to patients and medical clinics about test results and care plans

Track missing or delayed prescriptions and follow them through until resolved

Coordinate urgent clinical notifications between patients, GPs, and clinical staff

Log every call, patient detail, and follow-up flag accurately in the client's practice management system

Escalate urgent patient requests to treating physicians, following strict clinic protocols

Keep patient information confidential at all times

Requirements

3-5 years of direct experience in medical assistance or medical calling (clinical triage support, medical appointment desk, or telehealth call centre)

Experience handling sensitive, non-routine patient calls, including prescriptions, test results, and post-procedure concerns

Excellent spoken English with a clear, warm phone manner, and strong written English for call notes

Understanding of medical terminology and the line between gathering information and giving medical advice

Strong attention to detail and accurate documentation in a practice management or patient record system

Good judgement on what is urgent, and confidence escalating to physicians

Able to stay calm when patients are anxious, in pain, or upset

Reliable internet connection, a quiet workspace, and a headset

Available to work Australian business hours

Nice to Have

Experience in a specialist clinic or chronic condition care

Familiarity with Australian healthcare processes, such as GP referrals, prescriptions, and pathology results

Our Recruitment Process Moving Forward

Once we receive your application, here is a quick overview of how we will move forward:

AI Interview: We'll send you an AI interview link shortly. Please complete it as soon as possible so we can move you to the next stage without delay.

Mock Call: A short mock call exercise to assess your phone manner and handling of patient call scenarios.

Client Review: The client will review your application and assessment to shortlist candidates. This typically takes 3-5 business days.

Final Interview: Once shortlisted by the client, we will arrange a final interview meeting with them.

What We Offer

Long-term role with an established Australian healthcare team

Clear onboarding and performance reviews at 30, 60, and 90 days