Remote MD: Patient Experience & Support

MyCareer+; Manila; Remote; PHP 502,200 - 781,200; Full time

Job summary

A healthcare technology company is seeking an experienced Clinical Support and Patient Experience Specialist (MD) to provide superior patient support remotely. The role involves using tools like Zendesk for consultations, ensuring a compassionate and smooth experience for patients. The ideal candidate must have an MD or equivalent, experience in patient-facing roles, and be licensed to practice medicine in the Philippines.

Qualifications

• MD or equivalent medical qualification.
• Experience in patient-facing roles, especially in mental health, immunology, or neurotechnology.
• Strong analytical skills to interpret medical research and patient needs.
• Excellent communication skills (fluent in English).
• Flexibility to adjust work hours based on patient needs.

Responsibilities

• Provide outstanding patient support via Zendesk, chat, and phone consultations.
• Utilize tools like Zendesk and internal systems to respond to inquiries efficiently.
• Collaborate with the team to implement solutions that enhance patient support.
• Contribute to initiatives that improve patient workflows and satisfaction.

Skills

Compassionate patient support

Analytical skills

Excellent communication

Education

MD or equivalent medical qualification

Licensed to practice medicine in the Philippines

Tools

Zendesk

Job description

A healthcare technology company is seeking an experienced Clinical Support and Patient Experience Specialist (MD) to provide superior patient support remotely. The role involves using tools like Zendesk for consultations, ensuring a compassionate and smooth experience for patients. The ideal candidate must have an MD or equivalent, experience in patient-facing roles, and be licensed to practice medicine in the Philippines.