Remote Level 2 Technical Support Engineer: Windows & Cloud

Boomering inc; Pampanga; On-site; PHP 2,430,000 - 3,888,000; Full time

Benefits offered by this job

Company-provided setup for desktop/lap

HMO on start

15 vacation leaves

Annual performance reviews

OT and premium pays

Job summary

Boomering inc is seeking a Level 2 Technical Support Engineer for remote work supporting Australian clients within an MSP framework. This role focuses on escalated desktop, server, cloud, and Microsoft 365 issues, ensuring uptime, security, and professional service across multiple client environments.

You will diagnose problems, manage tickets, and assist with provisioning, patching, and onboarding. Strong English communication is essential; certifications are advantageous.

Qualifications

• 3–5 years of experience in Technical Support, Help Desk, IT Support, or MSP environments.
• Strong experience supporting Windows desktop environments and Microsoft Office 365 administration.
• Knowledge of server administration, cloud platforms (Azure and/or AWS), and networking fundamentals (LAN/WAN, VPN, DHCP, DNS).
• Strong troubleshooting and problem-solving abilities with a methodical approach to issue resolution.
• Excellent written and verbal English communication skills, with the ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Level 2 support across desktop, server, cloud, and Microsoft Office 365 environments.
• Diagnose and resolve technical issues including workstation failures, printer connectivity, email issues, user access requests, and network-related incidents.
• Manage and prioritize support tickets escalated through help desk systems.
• Escalate complex issues to senior engineers or Level 3 support when required.
• Monitor and maintain client systems to ensure performance, uptime, and security.

Skills

Technical support

Help desk

Troubleshooting

English communication

Multitasking

Education

CompTIA Network+

Microsoft certifications

ITIL

Tools

Azure

AWS

Office 365

Job description

Boomering inc is seeking a Level 2 Technical Support Engineer for remote work supporting Australian clients within an MSP framework. This role focuses on escalated desktop, server, cloud, and Microsoft 365 issues, ensuring uptime, security, and professional service across multiple client environments.

You will diagnose problems, manage tickets, and assist with provisioning, patching, and onboarding. Strong English communication is essential; certifications are advantageous.