Job Overview
Join a growing legal team as a Senior Legal Assistant - LEAP CRM & Client Support, where your legal administration expertise and client service skills will make a meaningful impact. In this role, you'll work closely with attorneys and legal staff to coordinate daily operations, manage client communications, and keep legal matters organized and moving forward. This is an excellent opportunity for an experienced legal support professional to take ownership of key administrative processes, contribute to an exceptional client experience, and play an important role in the team's continued success.
Schedule
- Monday - Friday, 9:00 AM - 6:00 PM AEST, with a 1-hour unpaid break; Full-time, 40 hours per week
Responsibilities
- Meticulously proofread, edit, and review legal documents, ensuring accuracy and adherence to industry standards.
- Efficiently manage data entry and maintain accurate client intake forms, ensuring seamless client onboarding.
- Facilitate effective communication by sending timely emails to clients and industry colleagues.
- Streamline operations by ordering necessary searches or documents from government bodies.
- Provide exceptional client service by handling phone calls and inquiries with professionalism and courtesy.
- Demonstrate strong typing and formatting skills, transforming Word files into polished PDFs.
- Leverage expertise in social media and website content preparation to support the firm's online presence (if experienced).
Requirements
- At least 5 years of experience in a legal support role, with familiarity with legal terminology and procedures.
- Hands-on experience using LEAP CRM.
- Exceptional written and verbal communication abilities, enabling clear and concise interactions.
- Unwavering attention to detail and superior proofreading skills, ensuring accuracy in all tasks.
- Proficient in utilizing the Microsoft Office Suite (Word, Excel, PowerPoint) to enhance productivity.
- Experience in customer service or client-facing roles, showcasing a service-oriented mindset.
- Ability to multitask and prioritize tasks effectively in a dynamic and fast-paced environment.
- Having a computer with good specifications (capable of handling multiple applications efficiently, large legal documents, and PDF conversions).
- Ability to provide timely client updates and effectively manage challenging client interactions.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations