Remote Lead Qualification Specialist (Live Transfers)

Langford Staffing; Davao City; Remote; PHP 1,779,000 - 2,223,000; Full time

Job summary

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role emphasizes performance, composure under pressure, and adherence to scripts while maintaining quality on high-volume calls.

You will not provide licensed advice; your task is to qualify, obtain permission, and complete accurate live transfers.

Qualifications

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong understanding of call dispositions, callbacks, holds and live transfers.
• Experience maintaining accurate CRM records while speaking with consumers.
• Strong listening, communication and objection-handling skills.
• Ability to type at least 35 net words per minute with strong accuracy.
• Verifiable employment history and professional references.
• Availability to work the assigned full-time campaign schedule.

Responsibilities

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine campaign eligibility.
• Explain the reason for the call clearly and professionally.
• Handle hesitation, objections and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle unsuccessful transfers and callbacks according to procedures.
• Apply feedback from call reviews, coaching and performance reporting.
• Learn and work across different consumer-service campaigns.

Skills

Outbound calling

Lead qualification

Live transfers

Meeting targets

CRM usage

Listening skills

Objection handling

Typing speed 35 wpm

Professional references

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role emphasizes performance, composure under pressure, and adherence to scripts while maintaining quality on high-volume calls.

You will not provide licensed advice; your task is to qualify, obtain permission, and complete accurate live transfers.