Remote L2 Help Desk Technician: AI-Enabled Network Support

Private Advertiser; Metro Manila; Remote; PHP 502,000 - 725,000; Full time

Job summary

Private Advertiser is seeking an experienced L2 Help Desk Technician to join a regional technical support team serving clients across Australia and the Asia-Pacific region.

This hands-on role requires diagnosing complex IT issues, performing remote diagnostics, and coordinating with senior technicians. You will work in a remote setup, supporting hospitality and multi-site environments where reliable technology is critical for guest and staff experiences.

Qualifications

• 1–3+ years of IT support experience.

Responsibilities

• Troubleshoot technical issues beyond Level 1.
• Perform remote diagnostics and network checks.
• Review tickets and maintain detailed notes.
• Escalate complex problems with evidence.
• Communicate clearly with clients.
• Coordinate with senior staff and vendors.

Skills

IT support

Remote support

Networking basics

English communication

Education

Diploma or degree in IT/CS/Networking

Tools

ConnectWise

Zendesk

Jira

Job description

Private Advertiser is seeking an experienced L2 Help Desk Technician to join a regional technical support team serving clients across Australia and the Asia-Pacific region.

This hands-on role requires diagnosing complex IT issues, performing remote diagnostics, and coordinating with senior technicians. You will work in a remote setup, supporting hospitality and multi-site environments where reliable technology is critical for guest and staff experiences.