Remote L1 Helpdesk Specialist - Friendly IT Support Pro

Halo Recruiting; Philippines; Remote; PHP 775,000 - 1,056,000; Full time

Benefits offered by this job

Permanent remote

40 hours/week

Job summary

Halo Recruiting in the Philippines is seeking an outgoing L1 Helpdesk Support Specialist to join our IT team. This remote, 40-hour-per-week role emphasizes clear communication, empathy, and technical troubleshooting to help customers quickly resolve issues during US business hours.

You will handle Windows/Mac support, software and connectivity problems, and Microsoft 365/Google Workspace tasks. Strong English skills and a customer-first mindset are essential.

Qualifications

• 3+ years in Helpdesk/Support.
• Experience with Windows end users.
• Knowledge of Microsoft 365/Google Workspace.
• Strong English communication skills.

Responsibilities

• Serve as first point of contact for IT support.
• Provide L1 technical support via phone, chat, and ticketing.
• Build positive relationships with users and be professional.
• Troubleshoot Windows, Mac, software, hardware, and connectivity issues.
• Assist with Microsoft 365 and Google Workspace accounts and access requests.
• Document tickets clearly and escalate when needed.
• Follow up with users and own the resolution process.

Skills

Outgoing personality

Excellent communication

Customer-focused

Fluent English

Tools

NinjaOne

Zendesk

Microsoft 365

Google Workspace

Job description

Halo Recruiting in the Philippines is seeking an outgoing L1 Helpdesk Support Specialist to join our IT team. This remote, 40-hour-per-week role emphasizes clear communication, empathy, and technical troubleshooting to help customers quickly resolve issues during US business hours.

You will handle Windows/Mac support, software and connectivity problems, and Microsoft 365/Google Workspace tasks. Strong English skills and a customer-first mindset are essential.