Remote Knowledge Center Lead — AI-Driven Help

WeTravel; España; Hybrid; PHP 5,643,000 - 8,150,000; Full time

Benefits offered by this job

Time to Recharge – unlimited PTO

Work From Anywhere – 4 weeks location‑

Amsterdam Program

Job summary

WeTravel seeks a Knowledge & Help Center Manager to shape the evolution of our Intercom Help Center into a scalable, searchable knowledge base for thousands of travel organizers.

You will partner with Product, Marketing, Sales, and Support to translate new features into clear documentation, optimize AI self-service tools, and lead localization efforts, including Spanish, across a global team.

Qualifications

• 4-7+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech.

Responsibilities

• Own the structure, strategy, and content quality of the Help Center.
• Script, record, and maintain product explainer videos embedded in the Help Center.
• Create and maintain FAQ articles tied to product releases with improved searchability.
• Translate features into clear, user-friendly documentation within SLAs.
• Run recurring syncs with Sales, Product, and Support to align on changes and launches.
• Collaborate with automation teams to keep AI agents accurate.
• Localize Help Center content (Spanish) across languages.
• Support 3–5 product launches per month with Help Center updates.
• Produce roughly 3–5 videos per month.

Skills

Knowledge Management

Technical Writing

Content Strategy

Cross-functional Collaboration

Tools

Intercom

Zendesk

Job description

WeTravel seeks a Knowledge & Help Center Manager to shape the evolution of our Intercom Help Center into a scalable, searchable knowledge base for thousands of travel organizers.

You will partner with Product, Marketing, Sales, and Support to translate new features into clear documentation, optimize AI self-service tools, and lead localization efforts, including Spanish, across a global team.