Remote Kinaxis RapidResponse Support Specialist (L2/L3)

Xurpas Enterprise; Taguig; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Xurpas Enterprise is seeking an experienced L2 Support Specialist for Kinaxis RapidResponse in Taguig, Philippines. The role involves managing technical queries and incidents related to Supply Planning modules, requiring at least 3 years of relevant experience. Key responsibilities include diagnosing and resolving issues, collaborating with L3 teams, and creating documentation. The position offers a hybrid work arrangement. Strong communication skills and a background in supply chain planning are essential.

Qualifications

• 3-5 years of experience in Kinaxis RapidResponse support, particularly in Supply Planning.
• Hands-on experience with incident management and resolution.
• Strong communication and documentation skills.

Responsibilities

• Serve as the L2 point of contact for issues related to Kinaxis RapidResponse.
• Diagnose and resolve complex technical issues.
• Manage and track incidents throughout their lifecycle.

Skills

Kinaxis RapidResponse support

Incident management

Root cause analysis

Supply chain planning

Communication skills

Documentation skills

Education

Bachelor's degree

Job description

Xurpas Enterprise is seeking an experienced L2 Support Specialist for Kinaxis RapidResponse in Taguig, Philippines. The role involves managing technical queries and incidents related to Supply Planning modules, requiring at least 3 years of relevant experience. Key responsibilities include diagnosing and resolving issues, collaborating with L3 teams, and creating documentation. The position offers a hybrid work arrangement. Strong communication skills and a background in supply chain planning are essential.