Remote IT Support Specialist — End-User Help Desk

Global Medical Virtual Assistants (GMVA); Philippines; On-site; PHP 506,000 - 684,000; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Permanent Work From Home

Optical Rewards

Job summary

Global Medical Virtual Assistants (GMVA) in the Philippines is seeking an End User Support specialist to provide first-line IT help desk support, resolve software and network issues, and manage user access to key business apps such as Google Workspace. You will handle tickets, assist with onboarding, and ensure secure, smooth workflows for staff.

The role requires strong communication, problem-solving, and familiarity with Windows/macOS, plus basic networking knowledge.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• Experience in IT help desk, technical support, or end-user support.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business apps.
• Basic understanding of networking, account management, and user administration.
• Strong communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Strong organizational skills and ability to manage multiple requests.

Responsibilities

• Provide first-level technical support through ticketing and support channels.
• Troubleshoot software, applications, network, and system issues.
• Manage Google Workspace user accounts, access, and groups.
• Administer ClickUp as CRM/ticketing platform, including user access and workflows.
• Assist with onboarding, offboarding, and lifecycle activities for users.
• Install, configure, update, and troubleshoot approved applications.
• Document incidents and maintain support records and guides.
• Coordinate with other departments and vendors as needed.
• Identify recurring issues and suggest IT process improvements.

Skills

Technical support

Google Workspace

Windows

macOS

Customer service

Communication

Account management

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

ClickUp

Job description

Global Medical Virtual Assistants (GMVA) in the Philippines is seeking an End User Support specialist to provide first-line IT help desk support, resolve software and network issues, and manage user access to key business apps such as Google Workspace. You will handle tickets, assist with onboarding, and ensure secure, smooth workflows for staff.

The role requires strong communication, problem-solving, and familiarity with Windows/macOS, plus basic networking knowledge.