Remote Internal Ops Lead for SDR & BPO Growth

Overseas; Mimaropa; Remote; PHP 3,757,000 - 6,262,000; Full time

Benefits offered by this job

USD payroll (bi-monthly)

Paid time off

Holidays

100% remote

Work with founders

Job summary

Overseas is seeking an Internal Operations Manager to align systems, people, and processes as we scale. You will oversee internal operations, manage performance workflows, and streamline cross‑department collaboration within a global, remote-friendly startup.

You will drive SOPs, dashboards, accountability, and scalable processes for distributed teams, including SDRs or outbound groups, ensuring consistent, data-driven performance while maintaining startup pace.

Qualifications

• 4+ years of experience in operations, project management, or business administration.
• Proven experience managing SDRs or outbound sales teams at a BPO or similar high-volume environment.
• Track record of building and enforcing performance accountability systems across distributed teams.
• Excellent organizational and systems thinking skills with strong documentation habits.
• Strong communication skills across written and verbal channels.
• Experience with project and operations tools such as Notion, Airtable, Asana, or ClickUp.
• Ability to juggle multiple priorities and work independently without close oversight.

Responsibilities

• Oversee daily internal operations and ensure workflows are efficient, documented, and running without gaps.
• Create and maintain SOPs, performance dashboards, and process documentation across departments.
• Identify and resolve bottlenecks or communication gaps between recruitment, finance, and marketing teams.
• Manage tools and data tracking across Notion, Airtable, and Slack.
• Manage and hold internal team members accountable to performance metrics and activity targets.
• Build and maintain performance tracking systems that surface issues before they become problems.
• Run structured daily or weekly check-ins and ensure targets are met consistently.
• Apply BPO-style discipline to productivity management without sacrificing startup pace.
• Oversee SDR or outbound team workflows including activity tracking, pipeline hygiene, and cadence management.
• Build and enforce outreach standards, scripts, and quality benchmarks.
• Monitor SDR performance data and provide structured coaching and feedback.
• Coordinate between SDR team leads and leadership to ensure targets are clearly communicated and tracked.

Skills

Operations management

SDR management

Performance tracking

Documentation

Communication

Cross-functional collaboration

Tools

Notion

Airtable

Asana

ClickUp

Job description

Overseas is seeking an Internal Operations Manager to align systems, people, and processes as we scale. You will oversee internal operations, manage performance workflows, and streamline cross‑department collaboration within a global, remote-friendly startup.

You will drive SOPs, dashboards, accountability, and scalable processes for distributed teams, including SDRs or outbound groups, ensuring consistent, data-driven performance while maintaining startup pace.