Remote Helpdesk Technician - IT Support & Onboarding

PLP Group

Philippines

On-site

PHP 320,000 - 450,000

Full time

14 days+

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Job summary

OffSec in the Philippines offers an opportunity for a HelpDesk Technician to provide internal and external user support, troubleshoot PC and software issues, and maintain machines from a home office. The role emphasizes remote workflows and cross-functional collaboration.

You will handle account administration, software updates, hardware inventory, and ensure security policies. A BS in CS/IT and 2 years of IT support experience are expected, with a focus on Windows and macOS, AD, Office 365, and

Qualifications

BS degree in Computer Science or Information Technology.
Minimum 2 years of IT support and troubleshooting experience.
Experience supporting Windows and macOS locally or via remote access.
Strong knowledge of Active Directory, Office 365, and Intune or other MDM solutions.
Willingness to provide off-hours and weekend support.

Responsibilities

Provide maintenance, technical support, and troubleshooting on core internal systems and devices.
Assist in standard configurations for users and onboarding/offboarding.
Collaborate with cross-functional teams to resolve issues.
Maintain security policies and perform regular patches.
Manage hardware and software inventory, licenses, and access.