Remote Helpdesk Pro — Salesforce & NetSuite Expert

Levelup; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO + 13th month pay

Fully remote position

Equipment provided

Job summary

LevelUp is a specialist agency providing outsourcing solutions. They seek a Helpdesk Support Agent to troubleshoot business applications, manage user access, and support sales operations via live chat platforms like Slack and Zendesk.

Reference: 2631-407585. This is a fully remote role with a 40-hour fixed schedule aligned to US Central Time, equipment provided, and benefits including HMO and 13th month pay. Flexibility for afternoon/night shifts is important.

Qualifications

• Extensive experience with Salesforce and NetSuite.
• 2–3 years of live chat customer service experience.
• Proficiency with Zendesk, Slack, and admin tools.
• Experience with SQL and/or BigQuery for reporting.
• Typing speed of at least 60 WPM.
• Familiarity with CRM and order management systems.
• Experience in a SaaS/tech or sales-driven environment.

Responsibilities

• Provide guidance and troubleshooting support to internal teams on business applications usage.
• Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
• Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
• Document and tag interactions to support process improvement and reporting.
• Collaborate with internal teams to ensure a seamless support experience.
• Stay updated with system changes and best practices through training and ongoing learning.

Skills

Communication

Analytical thinking

Multitasking

English proficiency

Tools

Salesforce

NetSuite

Zendesk

Slack

Jira

SQL

BigQuery

Job description

LevelUp is a specialist agency providing outsourcing solutions. They seek a Helpdesk Support Agent to troubleshoot business applications, manage user access, and support sales operations via live chat platforms like Slack and Zendesk.

Reference: 2631-407585. This is a fully remote role with a 40-hour fixed schedule aligned to US Central Time, equipment provided, and benefits including HMO and 13th month pay. Flexibility for afternoon/night shifts is important.