Customer Support Specialist

Visa Hunt; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Visa Hunt is seeking a dedicated Customer Support professional to serve as the primary resource for clients. You will develop deep product expertise and resolve a wide range of both functional and technical issues, owning cases from analysis to solution with collaboration from senior specialists.

You will gain proficiency in NetSuite and Netgain applications and play a critical role in client success by delivering timely, accurate support and maintaining thorough ticket records.

Qualifications

• Bachelor’s degree in Accounting or Finance required.
• 3–5 years of hands-on NetSuite experience including administration.
• Strong written and verbal communication; ability to explain technical concepts clearly.
• Customer-service mindset with empathy and attention to detail.

Responsibilities

• Act as the first point of contact for client inquiries via email, phone, and chat.
• Diagnose, troubleshoot, and resolve most customer issues independently.
• Escalate complex issues to senior teams with clear documentation.
• Maintain accurate ticket records and keep clients informed throughout resolution.
• Stay current on new features and contribute to knowledge resources.
• Participate in ongoing training to improve support processes.

Skills

Communication

Problem-solving

Customer service

Team collaboration

Education

Bachelor's degree in Accounting or Finance

Tools

NetSuite

Netgain

Job description

As part of the Customer Support team, you will serve as the primary support resource for the clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases performing analysis, troubleshooting, and delivering solutions while collaborating with senior specialists on the most complex matters. This role offers the opportunity to build proficiency in NetSuite and Netgain applications and play a critical role in client success.

Responsibilities

• Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat.
• Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas.
• Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes.
• Escalate only the most complex or system-level issues to senior support teams, with clear documentation of findings.
• Maintain accurate and complete ticket records, ensuring clients stay informed throughout the resolution process.
• Stay current on new features and enhancements to deliver knowledgeable, up-to-date support.
• Participate in ongoing training and contribute feedback to improve support processes and knowledge resources.

Minimum Qualifications

• Bachelor's degree in Accounting or Finance required.
• 3-5 years of hands-on NetSuite experience required, including functional troubleshooting and administration.
• Strong written and verbal communication skills with the ability to explain technical concepts clearly.
• Proven problem-solving ability and technical curiosity.
• Customer-service mindset with professionalism, empathy, and attention to detail.
• Ability to manage multiple cases, prioritize effectively, and work collaboratively within the team.

Originally posted on Himalayas