Remote Help Desk Specialist – Windows & Office 365 Support

The Adecco Group; Mexico; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

IMSS

12 Vacation Days per Year

15 Days of Christmas Bonus

25 % Vacation Bonus

Life Insurance

Online Technical Trainings & Certs

Job summary

The Adecco Group in Mexico is seeking a technical support professional for a 100% Home Office role. You will handle requests via phone, email, chat or in-person as the primary contact, troubleshoot Windows OS, Microsoft 365, and common business apps, and provide remote assistance using ServiceNow, Zendesk or Jira Service Management.

This position emphasizes ticket logging, timely follow-up, documentation updates, onboarding support, and collaboration with internal teams for issue escalation.

Qualifications

• 2+ years in a technical support/help desk or call center environment preferred.
• Hands-on troubleshooting with Windows OS, MS Office 365, and remote support tools.
• Experience with ticketing systems (ServiceNow, Zendesk, Jira Service Management) is a plus.
• Solid understanding of Windows-based environments and common business applications.

Responsibilities

• Serve as the primary point of contact for technical support via phone, email, chat, or in-person.
• Troubleshoot and resolve issues related to hardware, software, networking, phones, remote access (e.g., Citrix), and Microsoft 365 applications.
• Accurately log, track, and manage all support requests in the ticketing system.
• Assist users with system procedures and application functionality, including company websites and internal tools.
• Escalate complex issues to appropriate internal teams or external vendors while owning the user experience.

Skills

Windows OS

MS Office 365

Remote support tools

Ticketing systems

Education

Bachelor’s Degree in Information Technologies

Tools

ServiceNow

Zendesk

Jira Service Management

Job description

The Adecco Group in Mexico is seeking a technical support professional for a 100% Home Office role. You will handle requests via phone, email, chat or in-person as the primary contact, troubleshoot Windows OS, Microsoft 365, and common business apps, and provide remote assistance using ServiceNow, Zendesk or Jira Service Management.

This position emphasizes ticket logging, timely follow-up, documentation updates, onboarding support, and collaboration with internal teams for issue escalation.