Remote Healthcare Quality Analyst – QA & Process Improvement

Global Medical Virtual Assistants; Philippines; On-site; PHP 487,000 - 696,000; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Permanent Work From Home

Performance-Based Increase

Job summary

Global Medical Virtual Assistants seeks a Quality Analyst Specialist to ensure high-quality VA services for healthcare clients. You will monitor VA performance, conduct audits, and coach VAs to meet SLAs and QA guidelines.

Responsibilities include creating QA forms, documenting trends, and collaborating with Client Services Managers to drive continuous improvement and accurate task outcomes in a remote setup.

Qualifications

• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills.
• At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
• Proficiency in using quality monitoring tools and software.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Open to working night shifts

Responsibilities

• Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
• Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
• Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
• Document and track quality assurance findings, trends, and recommendations for continuous improvement.
• Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
• Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
• Communicate effectively to highlight VAs' strengths and AFIs.
• Develop action plans for improvement based on feedback from CSMs and clients.
• Create comprehensive process flows for various tasks handled by VAs.
• Ensure all process flows are up-to-date and reflect the current best practices.
• Collaborate with teams to streamline processes and improve efficiency.
• Develop and maintain QA forms tailored to specific tasks and client requirements.

Skills

Analytical skills

Attention to detail

Communication

QA experience

Healthcare QA

Quality monitoring tools

Team collaboration

Job description

Global Medical Virtual Assistants seeks a Quality Analyst Specialist to ensure high-quality VA services for healthcare clients. You will monitor VA performance, conduct audits, and coach VAs to meet SLAs and QA guidelines.

Responsibilities include creating QA forms, documenting trends, and collaborating with Client Services Managers to drive continuous improvement and accurate task outcomes in a remote setup.