Quality Analyst

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 300,000 - 460,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is hiring a Quality Analyst to monitor customer interactions across calls, chats, and emails, ensuring alignment with healthcare scorecards and compliance standards.

You will analyze quality data, identify trends and errors, and collaborate with internal stakeholders and US clients to implement corrective action plans that improve agent and process performance.

Qualifications

• QA analyst role requires monitoring customer interactions (calls, chats, emails) against healthcare standards.
• Knowledge of HIPAA and QA scorecards is essential.
• Ability to analyze trends and identify root causes to drive improvements.

Responsibilities

• Monitor and evaluate customer interactions against client healthcare scorecards and compliance standards.
• Ensure achievement of quality KPIs (QA scores, compliance rate, accuracy, CSAT impact).
• Meet required evaluation volume and turnaround time per program.
• Analyze quality data, trends, and error patterns (eligibility errors, claims handling, HIPAA breaches).
• Develop corrective action plans to improve agent and process performance.
• Maintain scoring accuracy through calibrations with internal stakeholders and US clients.

Skills

Quality assurance

HIPAA compliance

Data analysis

US healthcare knowledge

Job description

Role and Responsibilities

Drive for Results

• Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards.
• Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.
• Meet required evaluation volume and turnaround time per program.
• Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).
• Develop and recommend corrective action plans to improve agent and process performance.
• Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients.

Role and Responsibilities

Drive for Results

• Monitor and evaluate customer interactions (calls, chats, emails) and/or back-office transactions against client-specific healthcare scorecards and compliance standards.
• Ensure achievement of quality KPIs (e.g., QA scores, compliance rate, accuracy, CSAT impact) aligned with US Healthcare clients.
• Meet required evaluation volume and turnaround time per program.
• Analyze quality data, trends, and error patterns (e.g., eligibility errors, claims handling issues, HIPAA breaches).
• Develop and recommend corrective action plans to improve agent and process performance.
• Maintain scoring accuracy through regular calibrations with internal stakeholders and US clients.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Quality Analyst

Req Id: R26_04123

Posted At: Thu Aug 27 2026 00:00:00 GMT+0000 (Coordinated Universal Time)