Remote Health Support Specialist

Eucalyptus; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Health insurance

13th month pay

Leave benefits

Equity

Transportation allowance

Job summary

Eucalyptus is seeking a Customer Care Associate to join our global healthcare platform in Makati. You will support patients via phone and email, collaborate with doctors, pharmacies and delivery partners, and help identify improvements in products and services.

Experience in customer care and sales, plus interest in healthcare, are essential. You will join a fast-moving team that values teamwork, learning, and ownership, with shifts including late mid-shift hours in Manila time.

Qualifications

• 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail)
• At least 1 year of sales experience, with a proven track record of achieving sales targets
• Interest in healthcare and wellness, or experience in healthcare space or allied services
• Strong written and verbal communication skills with ability to adapt tone for customers
• Familiarity with computer skills; Mac and Google Suite a plus
• Willing to work late mid-shift schedule (2 PM–1 AM or 6 PM–3 AM Manila time) with no fixed weekend off

Responsibilities

• Support our clinics’ patients via phone and email
• Support our UK market (mid-shift/night shift)
• Collaborate remotely with doctors, pharmacies and delivery partners
• Identify opportunities to improve products, processes or service

Skills

Customer care

Sales experience

Communication skills

Team player

English proficiency

Tools

Mac

Google Suite

CRM software

Job description

Eucalyptus is seeking a Customer Care Associate to join our global healthcare platform in Makati. You will support patients via phone and email, collaborate with doctors, pharmacies and delivery partners, and help identify improvements in products and services.

Experience in customer care and sales, plus interest in healthcare, are essential. You will join a fast-moving team that values teamwork, learning, and ownership, with shifts including late mid-shift hours in Manila time.