Remote Global IT Engineer – Server/Storage/Network Expert

TRT; Philippines; À distance; PHP 2 009 000 - 2 455 000; Plein temps

Résumé du poste

TRT is recruiting for IT Servers, Storage and Networking Advanced Technical Experts with multiple vendor certifications. The role is remote-based within TRT's Global Support Services team, with growth into cross-technology specialization across storage, networking, or servers.

Primary duties include incident resolution, changes and improvements for Enterprise Range systems, hardware/software troubleshooting, and coordinating with field engineers for onsite actions.

Qualifications

• Candidates must have 5–10 years of IT hardware break/fix and software resolution experience.
• Willingness to do both hardware and software support.
• Two industry certifications in two different technologies.
• Vendor-certified experience in UNIX platforms.

Responsabilités

• Lead escalated incidents for enterprise hardware/software; coordinate remote troubleshooting and root cause analysis.
• Communicate with clients via email, WebEx and phone to provide incident updates.
• Organize field services and coordinate with value chain for spare parts and onsite support.
• Assist Consulting Engineers with PSC/work plans and MS onboarding.

Connaissances

Advanced Technical Expert

Formation

College degree in IT/CS/CE/ECE or related

Outils

UNIX certifications

CCNP equivalent

Two certs in enterprise platforms

Description du poste

TRT is recruiting for IT Servers, Storage and Networking Advanced Technical Experts with multiple vendor certifications. The role is remote-based within TRT's Global Support Services team, with growth into cross-technology specialization across storage, networking, or servers.

Primary duties include incident resolution, changes and improvements for Enterprise Range systems, hardware/software troubleshooting, and coordinating with field engineers for onsite actions.