Network & Security Support Engineer | 24/7 Remote/Onsite

Trends Group; Makati; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

Trends Group is seeking an IT networking support professional to provide post-sales help for network and security infrastructure. You will troubleshoot, optimize, and maintain systems, with options for remote or onsite assistance and service-desk ticket management to meet SLAs.

The role requires coordinating with internal teams and clients, producing MOPs and reports, and maintaining network docs and designs.

Qualifications

• Bachelor’s degree in IT or related field.
• 1–2 years of experience in networking or IT support.
• Knowledge of networking and cybersecurity principles.

Responsibilities

• Deliver post-sales support for network and security infrastructure, including troubleshooting, optimization, and system maintenance.
• Provide technical assistance (remote or onsite), manage service desk tickets, and ensure timely resolution aligned with SLAs.
• Coordinate with internal teams and clients, participate in meetings (e.g., CAB), and present documentation such as MOPs and reports.
• Prepare and maintain network documentation, designs, and system configurations.
• Support incident management, service requests, escalation handling, and root cause analysis (RCA).
• Monitor system performance, ensure availability and capacity, and support continuity and risk management initiatives.
• Follow operational processes, policies, and escalation procedures while contributing to service improvements and knowledge sharing.
• Participate in trainings, obtain certifications, and mentor team members toward SME-level expertise.
• Be available for 24/7 support under shifting schedules and hybrid work arrangements.

Skills

Remote support

Onsite support

Service desk

SLA management

Documentation

Education

Bachelor’s degree in IT

Tools

Job description

Trends Group is seeking an IT networking support professional to provide post-sales help for network and security infrastructure. You will troubleshoot, optimize, and maintain systems, with options for remote or onsite assistance and service-desk ticket management to meet SLAs.

The role requires coordinating with internal teams and clients, producing MOPs and reports, and maintaining network docs and designs.