Remote Flight Reservations Specialist

Goway Travel Limited; Pasig; Hybrid; PHP 335,000 - 446,000; Full time

Job summary

Goway Travel Limited in Manila is seeking a Flight Specialist to join our Flights team. You will assist passengers with booking flights, seat selections, and itinerary changes, ensuring a smooth travel experience.

The role requires 2 years of flights customer service, strong English communication, and proficiency with GDS and fare/routing knowledge. This is a full-time, hybrid position in Manila, reporting to the Flights Team Lead.

Qualifications

• 2 years of experience in flights customer service or similar function.
• Excellent verbal and written English communication skills.
• In-depth knowledge of airfares and routing.
• Intensive experience with GDS.
• Strong time management and organizational skills.
• Proficiency in efficient time management and adept task prioritization.

Responsibilities

• Assist passengers with booking flights, selecting seats, and managing itineraries.
• Process ticket purchases, payments, and refunds.
• Manage reservation changes, cancellations, and upgrades.

Skills

Time management

Organizational skills

Communication skills

Customer service

GDS knowledge

Airfare knowledge

Routing knowledge

Tools

GDS

Job description

Goway Travel Limited in Manila is seeking a Flight Specialist to join our Flights team. You will assist passengers with booking flights, seat selections, and itinerary changes, ensuring a smooth travel experience.

The role requires 2 years of flights customer service, strong English communication, and proficiency with GDS and fare/routing knowledge. This is a full-time, hybrid position in Manila, reporting to the Flights Team Lead.