Remote-First Customer Success Team Lead

RemotePass; Boston; On-site; PHP 3,683,241 - 5,524,861; Full time

Benefits offered by this job

Competitive compensation

Remote-first environment

Opportunities for advancement

Job summary

RemotePass is looking for a Customer Success Team Lead to enhance our dynamic Customer Success Managers (CSMs) team. The role focuses on driving performance, maximizing product adoption, and maintaining account health. You’ll coach the team while collaborating with the Head of Customer Success and ensuring alignment with business objectives.

Ideal candidates have over 5 years in customer success roles, particularly in B2B SaaS, and they should be proactive and solution-oriented. The position encourages a remote-first lifestyle with competitive compensation.

Qualifications

• 5+ years in Customer Success or similar role, including 2+ years in team leadership.
• Experience managing B2B clients in SaaS, HR-Tech, or Fintech.
• Strong analytical skills and experience with KPIs.

Responsibilities

• Lead and coach a diverse team of Customer Success Managers.
• Monitor client expansion strategies and ensure revenue targets.
• Track performance metrics and oversee account health.

Skills

Customer Success Management

Team Leadership

Communication Skills

Analytical Mindset

B2B Client Management

Job description

RemotePass is looking for a Customer Success Team Lead to enhance our dynamic Customer Success Managers (CSMs) team. The role focuses on driving performance, maximizing product adoption, and maintaining account health. You’ll coach the team while collaborating with the Head of Customer Success and ensuring alignment with business objectives.

Ideal candidates have over 5 years in customer success roles, particularly in B2B SaaS, and they should be proactive and solution-oriented. The position encourages a remote-first lifestyle with competitive compensation.