Crypto Customer Support Specialist II - Remote

Coinbase, Inc.; Manila; On-site; PHP 360 - 380; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Office in Manila

Employee assistance program

Job summary

Coinbase is seeking a Customer Service Agent II to join a high-performing support team dedicated to delivering empathetic, accurate help across channels. You will investigate, troubleshoot, and resolve customer issues while upholding the company's mission to provide a positive experience for a global customer base.

This role requires shift and weekend work, English fluency, and 2–3 years of relevant experience, with opportunities to grow in a remote-first but Manila-office-enabled environment.

Qualifications

• 2–3 years of customer support experience in financial services, crypto, or tech.
• Experience across voice, messaging, and email channels.
• Excellent communication and collaboration with multiple teams.

Responsibilities

• Provide support for Coinbase customers across phone, messaging and email by investigating, troubleshooting and resolving issues.
• Use available resources to maintain high standards and efficiency.
• Be a trusted advisor, listen empathetically, and log issues accurately for upstream resolution.
• Take ownership to find root causes and resolve on first contact when possible; log defects if not.
• Identify opportunities to add value through education, proactive communication and clear expectations.
• Set a high bar for customer service through performance and work ethic.

Skills

Customer support experience

Communication skills

English proficiency

Multichannel support (phone, messaging

Empathy and active listening

Tools

Google apps

JIRA

Salesforce Service Cloud

Amazon Connect

Job description

Coinbase is seeking a Customer Service Agent II to join a high-performing support team dedicated to delivering empathetic, accurate help across channels. You will investigate, troubleshoot, and resolve customer issues while upholding the company's mission to provide a positive experience for a global customer base.

This role requires shift and weekend work, English fluency, and 2–3 years of relevant experience, with opportunities to grow in a remote-first but Manila-office-enabled environment.