Senior Crypto Support Specialist

Coinbase Developer Platform; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Coinbase is hiring a Customer Support Specialist II in Manila to deliver world‑class service for high‑value customers across phone, email and chat. You will investigate issues, provide clear guidance, and own problems from first contact to resolution in a fast‑paced crypto environment.

You have 3+ years in customer service, a solid understanding of blockchain basics, and excellent communication skills. This role requires full‑time in‑office work five days a week, with night/weekend shifts to

Qualifications

• Minimum 3 years in a customer service or support role in a fast-paced environment with high-value customers.
• Solid understanding of blockchain concepts and crypto basics.
• Excellent communication and relationship management skills.

Responsibilities

• Provide multi-channel support (phone, messaging, email) to high-profile Coinbase customers.
• Investigate, troubleshoot, and resolve customer issues efficiently.
• Be a trusted advisor, document issues accurately, and escalate when needed.
• Take ownership to find root causes and resolve problems on first contact when possible.
• Proactively educate customers and set clear expectations to add value.
• Collaborate with cross-functional teams to fix issues with urgency.

Skills

Customer support

Communication

Problem solving

Blockchain basics

Tools

Google apps

JIRA

Salesforce Service Cloud

Amazon Connect

Job description

Coinbase is hiring a Customer Support Specialist II in Manila to deliver world‑class service for high‑value customers across phone, email and chat. You will investigate issues, provide clear guidance, and own problems from first contact to resolution in a fast‑paced crypto environment.

You have 3+ years in customer service, a solid understanding of blockchain basics, and excellent communication skills. This role requires full‑time in‑office work five days a week, with night/weekend shifts to