Remote-First Capability & Learning Ops Leader

Telstra Corporation; Philippines; Hybrid; PHP 3,701,000 - 5,552,000; Full time

Benefits offered by this job

Hybrid work options

Medical insurance

Career development

Global opportunities

Job summary

Telstra is seeking a Capability & Learning Operations Lead to build and evolve the operations function across capability, learning and career experiences. The role delivers a scalable service model, governs assets and platforms, and partners with Talent, Learning & Culture teams globally to enable efficient, high‑quality employee experiences.

You will lead a high‑performing team, drive automation and AI-enabled improvements, and manage governance, vendor relationships and service delivery at

Qualifications

• Experience transforming, embedding and leading operations, service delivery or shared services functions within a complex environment.
• Strong capability in designing and optimising operating models and service delivery frameworks.
• Demonstrated success driving operational excellence, process improvement and service performance.
• Experience leveraging digital technologies, automation or AI-enabled solutions to improve business outcomes.
• Strong systems-thinking capability and the ability to manage complex end-to-end service flows.
• Excellent stakeholder management and influencing skills across multiple teams and functions.
• Experience managing vendors, governance, risk, controls or compliance activities.
• The ability to translate strategy into scalable operational execution.

Responsibilities

• Launch and operationalise the Capability & Learning Operations function across content, knowledge, skills and career services.
• Define and deliver a scalable service model that enables reliable, efficient and consistent employee experiences.
• Oversee the day-to-day operation of capability assets, content and platforms, ensuring they remain current, connected and fit for purpose.
• Establish governance frameworks, service standards and operating processes that enable sustainable delivery at scale.
• Drive operational excellence through process optimisation, automation and AI-enabled approaches that improve service quality, efficiency and the flow of work.
• Lead vendor governance, risk and controls management, ensuring compliance, clear process ownership, spend visibility, service performance and strong commercial discipline across Talent & Learning suppliers.
• Own and manage the Managed Training Services partnership, driving service quality, value, efficiency and continuous improvement.
• Provide visibility of operational performance, risks and dependencies while driving improvement actions across the function.
• Build and lead a high-performing team focused on service delivery, digital operations and continuous improvement.

Skills

Operations leadership

Service delivery

Stakeholder management

Digital technologies

Process improvement

Systems thinking

Vendor governance

Job description

Telstra is seeking a Capability & Learning Operations Lead to build and evolve the operations function across capability, learning and career experiences. The role delivers a scalable service model, governs assets and platforms, and partners with Talent, Learning & Culture teams globally to enable efficient, high‑quality employee experiences.

You will lead a high‑performing team, drive automation and AI-enabled improvements, and manage governance, vendor relationships and service delivery at