Remote Field Technician I – Metering & Support

Nielsen; Pasig; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Nielsen, a global leader in measurement and insights, seeks a Technical Specialist to install and maintain Nielsen panel homes in a remote setup. You will build rapport with Nielsen families and coach them on equipment usage while ensuring ongoing participation and high-quality data.

The role requires strong English, basic networking knowledge, and the ability to work a two-shift schedule from 11 pm to 9 am PH time, with three in-office days weekly in a hybrid arrangement.

Qualifications

• 1-2 years of relevant experience.
• Education: any degree or equivalent experience in a technology-based role.
• Basic knowledge of computer networking (routers, modems, WiFi bands, etc).
• Proficient English communication.

Responsibilities

• Install and maintain metering platforms remotely for Nielsen panelists.
• Investigate and resolve system-generated household performance issues.
• Remotely diagnose and troubleshoot data/equipment to ensure accurate data collection.
• Communicate with panelists via phone, email, text, video, and chat.
• Educate and coach panel members on operation and security procedures.
• Maintain Nielsen sample integrity and proper equipment usage.
• Use persuasion to ensure panelist cooperation.
• Adapt quickly to shifting assignments and stay proactive during downtime.

Skills

Networking knowledge

English proficiency

Education

Any degree or equivalent experience (tech-focused)

Job description

Nielsen, a global leader in measurement and insights, seeks a Technical Specialist to install and maintain Nielsen panel homes in a remote setup. You will build rapport with Nielsen families and coach them on equipment usage while ensuring ongoing participation and high-quality data.

The role requires strong English, basic networking knowledge, and the ability to work a two-shift schedule from 11 pm to 9 am PH time, with three in-office days weekly in a hybrid arrangement.