Remote Field Technician: Panel Data & Support

Nielsen; Philippines; Hybrid; PHP 200,000 - 262,000; Full time

Job summary

Nielsen is seeking a Technical Specialist in the Philippines to install and maintain Nielsen panel homes from a remote environment while coaching families on equipment use and participation. The role requires handling various communication channels, troubleshooting data and equipment, and ensuring data integrity.

You will work a hybrid schedule with three set days in the office weekly and support US geography, with shifts from 11pm to 9am PH time.

Qualifications

• Solid knowledge of computer networking basics (routers, modems, WiFi bands) and good English communication.
• Experience in technology-based roles or customer support is preferred.
• Ability to learn Nielsen systems and remote diagnostic tools quickly.

Responsibilities

• Install and maintain Nielsen panel homes remotely.
• Investigate and resolve panel data issues in a timely manner.
• Troubleshoot data/equipment remotely and collect accurate audience data.
• Communicate with panelists via phone, email, text, and chat.
• Coach panel members on operation, security procedures, and participation responsibilities.
• Use persuasion to maintain cooperation of panel members.
• Shift focus efficiently between tasks and respond during downtime.

Skills

Networking basics

English proficiency

Education

Any degree or equivalent experience in technology-based role

Job description

Nielsen is seeking a Technical Specialist in the Philippines to install and maintain Nielsen panel homes from a remote environment while coaching families on equipment use and participation. The role requires handling various communication channels, troubleshooting data and equipment, and ensuring data integrity.

You will work a hybrid schedule with three set days in the office weekly and support US geography, with shifts from 11pm to 9am PH time.