Remote Field Technician - Data & Equipment Specialist

Nielsen Holdings Plc; Pasig; Hybrid; PHP 353,000 - 560,000; Full time

Job summary

Nielsen is seeking a Technical Specialist to install and maintain panel homes, operating remotely. You will build rapport with Nielsen families and coach them on using our equipment while ensuring ongoing participation and top-tier customer service.

This hybrid role requires three days in the office weekly in Metro Manila, covering US geography with schedules from 11pm to 9am PH time. Strong network basics and remote troubleshooting are essential.

Qualifications

• Basic knowledge of computer networking (routers, modems, WiFi bands)
• Education - Any degree or equivalent experience w/ Technology based role
• Experience - 1 to 2 years of relevant experience

Responsibilities

• Installs and maintains Nielsen panel homes remotely.
• Investigates and resolves Nielsen system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment to collect accurate audience data.
• Communicates with panelists via phone, email, text, video, and chat.
• Educates Panel members on operation, security procedures, and participation responsibilities to protect the Nielsen sample.

Skills

Networking basics

Education

Any degree or equivalent

1–2 years experience

Job description

Nielsen is seeking a Technical Specialist to install and maintain panel homes, operating remotely. You will build rapport with Nielsen families and coach them on using our equipment while ensuring ongoing participation and top-tier customer service.

This hybrid role requires three days in the office weekly in Metro Manila, covering US geography with schedules from 11pm to 9am PH time. Strong network basics and remote troubleshooting are essential.