Remote EV Charging Tech Support Specialist

Twoconnect; Metro Manila; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Permanent work from home

Shifting schedule

HMO with 2 dependents and medical ReIm

Job summary

Twoconnect seeks a skilled technical support specialist to assist customers with EV charging stations via phone, email, and live chat. You will diagnose hardware/software issues, guide installation, and escalate complex problems to engineering.

Join a team that stays current with industry trends, delivers proactive system monitoring, and provides training to customers and internal staff. Remote role with international client exposure and ongoing career development.

Qualifications

• Bachelor's degree in Engineering, IT, or a related technical field preferred.
• Prior experience in technical support, customer service, or a similar role.
• Knowledge of EV charging infrastructure, power systems, or renewable energy is a plus.
• Strong troubleshooting skills with hardware, software, and networking components.
• Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple customer inquiries effectively.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong attention to detail and commitment to customer satisfaction.

Responsibilities

• Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
• Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
• Guide customers through installation, setup, and maintenance procedures.
• Escalate complex issues to the engineering or field service team as required.
• Monitor and analyse system performance, identifying potential issues proactively.
• Ensure timely documentation of customer interactions, troubleshooting steps, and solutions in the ticketing system.
• Assist in firmware updates, system integrations, and remote diagnostics.
• Provide technical training to customers and internal teams on best practices.
• Stay up to date with industry trends, emerging technologies, and product updates.
• Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
• Ensure compliance with industry standards and safety regulations.
• Other role specific duties that may arise.

Skills

Customer support

Technical troubleshooting

Networking basics

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Engineering/IT

Tools

Zendesk

Freshdesk

Job description

Twoconnect seeks a skilled technical support specialist to assist customers with EV charging stations via phone, email, and live chat. You will diagnose hardware/software issues, guide installation, and escalate complex problems to engineering.

Join a team that stays current with industry trends, delivers proactive system monitoring, and provides training to customers and internal staff. Remote role with international client exposure and ongoing career development.