Remote English-Speaking Customer Support Specialist

Ryvo; Metro Manila; Remote; PHP 706,000 - 1,411,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Collaborative team culture

Job summary

Ryvo is seeking a highly motivated, fluent English-speaking Customer Service Representative for remote work. You will assist customers, resolve inquiries, and ensure an exceptional experience through clear and professional communication.

Responsibilities include responding via email/chat/phone, providing product information, resolving issues promptly, and escalating complex cases when needed. A quiet home workspace and reliable internet are required.

Qualifications

• Excellent written and spoken English is required.
• Prior experience in customer service or virtual assistance is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable internet connection and a quiet home workspace for remote work.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in fluent English.
• Provide accurate information about products and services.
• Resolve customer issues efficiently while maintaining a positive experience.
• Escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure timely issue resolution.
• Deliver professional, empathetic, and solution-oriented support.

Skills

Excellent English

Customer service experience

Strong communication

Multitasking

Computer proficiency

Internet reliability

Problem solving

Tools

Customer support software

Job description

Ryvo is seeking a highly motivated, fluent English-speaking Customer Service Representative for remote work. You will assist customers, resolve inquiries, and ensure an exceptional experience through clear and professional communication.

Responsibilities include responding via email/chat/phone, providing product information, resolving issues promptly, and escalating complex cases when needed. A quiet home workspace and reliable internet are required.